1. How can I place an order?
You can place an order by browsing our products, adding them to your cart, and proceeding to checkout. You can either choose online payment or cash on delivery.

2. What payment methods do you accept?
We accept both online payments (credit/debit cards) and cash on delivery.

3. Do you offer delivery across Dubai?
Yes, we offer delivery across all areas of Dubai. Delivery times may vary depending on your location.

4. How long does delivery take?
For most orders, delivery takes between 1-2 business days. We strive to deliver as quickly as possible.

5. What are your shipping fees?
Shipping is free for orders above a certain amount. For smaller orders, a nominal shipping fee will apply, which will be displayed at checkout.

6. Can I track my order?
Yes, once your order is dispatched, we will send you a tracking link via email or SMS to follow your delivery.

7. What is your return policy?
Due to the nature of our products, we do not accept returns. However, if your order arrives damaged or incorrect, please contact our support team for assistance.

8. Is there an age restriction for purchasing?
Yes, you must be at least 18 years old to purchase from our store. We may request proof of age at the time of delivery.

9. How do I contact customer support?
You can contact us via email at support@dubaismoke.com or call us at +971 5076 27307. We’re available from [business hours].

10. Are your products authentic?
Yes, we only sell authentic, high-quality products sourced from reputable manufacturers.